From Failed Fashion Business To Med Spa Founder | Milkah Wachira
About this episode
Milkah Wachira discusses her journey from a failed fashion business to founding a successful med spa in Nairobi, highlighting the challenges and lessons learned along the way.
Most people see skincare as beauty. Milkah Wachira sees it as trust, systems, education, customer psychology and cash flow management under pressure.Before building Skin Reveal Clinic into one of Nairobi’s growing aesthetic and corrective skincare brands, she burned through bad inventory decisions, unstable partnerships, weak financial structures and painful business losses. One failed clothing venture left her with dead stock for years. Another partnership reportedly cost her close to KSh 1 million after funds disappeared without contracts or safeguards in place.Then came the salon business.A bold KSh 5 million setup. Two floors. Aggressive marketing. Rapid traction. But behind the growth were constant HR battles, staff turnover, operational pressure and eventually the reality that scaling beauty businesses is far harder than social media makes it look.In this episode of Financially Incorrect Business Edition, Milkah Wachira breaks down the economics of beauty and aesthetics in Kenya, the cost of building customer trust, why many salons struggle with structure, how COVID forced a strategic pivot into advanced skincare, and why professionalism changed everything in her…
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