What the FinTech? | S.7 Episode 1 | Exploring the relationship between AI and CX in banking with TD Bank
About this episode
The episode explores the relationship between AI and customer experience in banking, featuring insights from TD Bank's Head of Analytics, Ted Paris.
In the opening episode of season seven of the What the Fintech? podcast, we’re joined by Ted Paris, Head of Analytics, Intelligence, and AI at TD Bank, to discuss the evolving role of AI in financial services and how customers are embracing AI within banking. Ted and FinTech Futures editor Paul Hindle discuss the findings of TD’s recent survey on how Americans perceive and interact with AI in finance, uncovering key insights about adoption barriers, trust, and the tools resonating most with consumers. The discussion covers how TD Bank is leveraging AI to enhance accessibility, improve the customer experience, and innovate through initiatives like its Layer 6 office, while also touching on the future of agentic AI and its transformative potential for banking. And finally, we find out what fintech buzzword Ted wants to lock away in our Fintech Jail!
More episodes of FinTech Futures
- What the FinTech? | S.7 Episode 10 | Agentic AI in finance - innovation, security, and trust
- What the FinTech? | S.7 Episode 9 | What’s next for Europe’s payments ecosystem? – Tech trends, evolving regulations, and the sovereignty debate
- What the FinTech? | S.7 Episode 7 | Exploring the Greek neobank landscape with Snappi
- What the FinTech? | S.7 Episode 6 | Quantum computing and its impact on financial services
- Exploring the rise of digital wallets and super-apps | What the FinTech? | S7 Ep5
- Unlocking the embedded finance opportunity with Starling | Ruwani Hewa | What the FinTech? S.7 Ep 4
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