About this episode

The episode explores how US firms are leading the AI customer experience race in financial services.

In this episode, we're exploring one of the biggest themes shaping financial services today: how US firms are leading the AI customer experience race. Host Kate Moody, Customer Strategy Director at 11:FS, is joined by members of the 11:FS Pulse team: Joe Colchester, Head of Product, and Oliwia Wasik, Product Manager and Benchmark Lead. Together, they unpack the latest AI experiences emerging from the US market, drawing on Pulse's research and exclusive conversations with Robinhood and Public to explore what separates genuinely useful AI products from AI hype - and what financial institutions can learn from the companies leading the way. Find out more about 11:FS Pulse This weeks's guests: Joe Colchester, Head of Product at 11:FS Pulse  Oliwia Wasik, Product manager, Benchmark Lead at 11:FS Pulse  Plus voice notes from: Jordan Sinclair - Presient of Robinhood’s UK Jannick Malling - CEO of Public Links to check out: Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠⁠ Subscribe to…

People in this episode

Host: Kate Moody

Guests: Joe Colchester, Oliwia Wasik

Topics covered

• AI customer experience
• financial services
• US firms
• technology trends
• product development

Keywords

• AI
• customer experience
• financial institutions
• Robinhood
• Public
• 11:FS
• Pulse
• technology
• product management

Mentioned in this episode

Organizations: Robinhood, Public, 11:FS, 11:FS Pulse

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