S6 E7: Ask a Dispatcher - Behind the Scenes with Amanda Wilson

S6 E7: Ask a Dispatcher - Behind the Scenes with Amanda Wilson

July 15, 2025 · 17 min · Season 6 · Episode 7

About this episode

Amanda Wilson discusses the critical role of dispatchers in managing power outages and emergency responses.

Send us Fan Mail What happens when you flip a switch and nothing happens? Behind every power outage is a team of dedicated professionals working around the clock to restore your service. At the center of this operation are dispatchers - the unsung heroes who coordinate everything from routine maintenance to emergency response. Amanda Wilson, Operations Center Supervisor at Jones-Onslow EMC, pulls back the curtain on the dispatcher's world in this eye-opening conversation. Discover the ...

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