Ep153 From Hospitality and Operations to Running a Franchise Region | Urban Clean Gold Coast

About this episode

Shannon and Jed Stewart discuss their journey from diverse backgrounds to becoming Regional Master Franchise Owners for Urban Clean on the Gold Coast.

Shannon and Jed Stewart are the Regional Master Franchise Owners for Urban Clean on the Gold Coast, but like every franchise partner, their journey started with a single decision to step into business ownership. Coming from very different backgrounds — Jed from mechanical and operations management, and Shannon from hospitality and venue management — they share how their previous careers shaped the way they now think about systems, people, service quality, and customer experience. The conversation covers what it’s really like to run a business as a couple, how they moved from considering property investment into buying a business instead, and why they ultimately chose a commercial cleaning franchise over cafes, gyms, and other options they explored. They also explain how Urban Clean works as a business model, why systems and processes matter more than most new business owners realise, and how franchising can shortcut years of trial-and-error when building a company properly. 0:00 Introduction 0:33 What is Urban Clean 1:53 Buying the business and the first two years in operation 3:52 Jed’s career before commercial cleaning 6:47 Returning to Australia and Jed’s career transition…

People in this episode

Host: Glenn Walford

Guests: Shannon Stewart, Jed Stewart

Topics covered

• franchising
• business ownership
• cleaning industry
• couple entrepreneurship
• systems and processes
• customer experience

Keywords

• franchise
• business ownership
• Urban Clean
• cleaning franchise
• couple business
• systems
• customer service

Mentioned in this episode

Organizations: Urban Clean

Places: Gold Coast

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