
Zach discusses safety clinics, customer service issues at River Hardware, and the suitability of a 13'9" raft for overnight trips.
This podcast is the audio version of the Gear Garage Live Show, where Zach answers submitted questions and talks all things whitewater. In this episode, Zach discusses new one-day safety clinics, dives into the "horrible" customer service at River Hardware, and analyzes whether a 13'9" raft is suitable for multi-day trips. Episode Summary Zach starts the show by introducing a new concept: "a la carte" rescue instruction through Northwest Rafting Company. These one-day clinics allow boaters to focus on specific skills, like throw bags and mechanical advantage, without the time commitment of a full three-day course. He explains that building skills incrementally every year is often more effective than trying to cram everything into one long session. A significant portion of the show is dedicated to a very honest look at his side project, River Hardware. Zach explains that because he is so busy running his main outfitting business, River Hardware offers no customer service. He addresses a viewer's frustration regarding blower adapters for Craftsman tools, explaining the challenges of designing custom parts for every brand and suggesting that those who want traditional support should…
Host: Zach
Organizations: Northwest Rafting Company, River Hardware, NRS
Products: Craftsman tools, 13'9" Wing Raft
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