About this episode

Ron Pereira interviews Shahab Shah about the significance of tone and human empathy in manufacturing and leadership.

This week’s guest is Shahab Shah. Ron and Shahab discussed the importance of balancing human empathy with the demands of reality, why tone matters, first steps for making improvements, and more. An MP3 audio version of this episode is available for download here . In this episode you’ll learn: Shahab’s favorite quote (2:25) His background (4:17) What was the most influential (6:23) What Shahab is looking for when first entering a manufacturing plant (8:26) His first steps for making improvements (13:50) Balancing human empathy with reality (16:01) Why tone matters (25:08) How Shahab handles expectations (31:06) Shahab’s final words of wisdom (42:46) Podcast Resources Right Click to Download this Podcast as an MP3 Shahab on LinkedIn Get All the Latest News from Gemba Academy Our newsletter is a great way to receive updates on new courses, blog posts, and more. Sign up here . What Do You Think? Why else does tone matter?

People in this episode

Host: Ron Pereira

Guest: Shahab Shah

Topics covered

• human empathy
• tone
• manufacturing improvements
• leadership
• communication

Keywords

• tone matters
• human empathy
• manufacturing
• leadership
• improvements

Mentioned in this episode

Organizations: Gemba Academy

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