Ep 88 – Using Motivational Interviewing in Crisis Response

About this episode

The episode discusses the application of Motivational Interviewing in crisis response with expert Casey Jackson.

Episode 88 – Using Motivational Interviewing in Crisis Response Glenn and Sebastian welcomed Casey Jackson to discuss using Motivational Interviewing (MI) in crisis response situations. Casey is the CEO of the Institute for Individual and Organizational Change and an internationally recognised expert in evidence-based communication that drives real-world results. With over 40 years in behavioural health, Casey has trained thousands of professionals across healthcare, social services, first responders, and government—helping leaders and teams turn intention into lasting impact. He is a long-time member of the Motivational Interviewing Network of Trainers (MINT) and the lead author of the Motivational Interviewing Competency Assessment (MICA), a widely adopted tool for building fidelity in MI practice. Casey’s work centres on translating powerful communication strategies into practical tools that empower people to lead with clarity, connect with purpose, and create lasting change. Episode index: 0:00 – Episode intro 6:25 – Casey’s introduction and early MI story 10:30 – “How do we help people help people?” 13:45 – Bridging law enforcement with mental health 19:50 – Deescalating the…

People in this episode

Hosts: Glenn Hinds, Sebastian Kaplan

Guest: Casey Jackson

Topics covered

• Motivational Interviewing
• Crisis Response
• Behavioral Health
• Communication Strategies
• Mental Health
• Law Enforcement

Keywords

• Motivational Interviewing
• Crisis Response
• Behavioral Health
• Communication
• Mental Health
• Law Enforcement
• Deescalation
• Empathy
• Training

Mentioned in this episode

Organizations: Institute for Individual and Organizational Change, Motivational Interviewing Network of Trainers

Products: Motivational Interviewing Competency Assessment

More episodes of Glenn Hinds Motivation & Coaching Consultants

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• Ep 93 – Integrating Body Awareness into Motivational Interviewing · February 5, 2026 · 1h 33m
• Ep 92 – Motivational Interviewing in Oncology Cancer Care · December 7, 2025 · 1h 4m
• Ep 91 – MI for Intimate Partner Violence · October 6, 2025
• Ep 90 – MI in Dentistry · September 15, 2025 · 1h 7m