About this episode

Ken Hughes discusses critical questions in customer experience during an extended Q&A session.

This Q&A session was recorded at GOTO Copenhagen 2025. https://gotocph.com Ken Hughes - The King of Customer Experience Keynote available here: https://youtu.be/tHf-BFM2CNM RESOURCES https://twitter.com/KenHughesIE https://www.linkedin.com/in/kenhughesie https://www.kenhughes.info DESCRIPTION In this extended Q&A following his GOTO Copenhagen 2025 keynote, Ken Hughes — "The King of Customer Experience" — tackles the questions every business avoids asking honestly. He argues that e...

People in this episode

Guest: Ken Hughes

Topics covered

• customer experience
• Q&A
• business strategy
• keynote
• technology

Keywords

• customer experience
• GOTO Copenhagen
• Q&A
• business questions
• keynote

Mentioned in this episode

Organizations: GOTO

Books & works: The King of Customer Experience

Places: Copenhagen

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