About this episode

The episode explores the role of human connection in hospitality amidst the rise of AI and automation.

In a world rapidly shaped by AI, automation, and evolving customer expectations, one question remains: Can technology ever replace genuine human connection? In this episode of Green Minds by FCLT-E, host Walewein Lichtenauer sits down with Pamini Hemaprabha —International hospitality and retail leader, to explore why the future of hospitality, retail, and facility experiences will always depend on people first. From creating meaningful guest experiences to integrating sustainability into da...

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