How Sierra Is Pulling Ahead in the AI Race | Co-founder Bret Taylor
From Grit by Kleiner Perkins
March 9, 2026 · 1h 13m · Episode 281
About this episode
Bret Taylor discusses his journey through Silicon Valley and the role of AI in redefining customer experience at Sierra.
Few founders have seen Silicon Valley from every seat at the table. After co-creating Google Maps at Google, serving as CTO at Facebook, and later as co-CEO of Salesforce, Bret Taylor is now building AI agents at Sierra to redefine customer experience. On Grit, he explains why “competitive intensity” is a core value at their fast-growing company and why he believes AI won’t lead to a world where people stop working. Guest: Bret Taylor, co-founder of Sierra Connect with Bret X LinkedIn Connect with Joubin X LinkedIn Email: grit@kleinerperkins.com Follow Grit LinkedIn X Learn more about Kleiner Perkins: https://www.kleinerperkins.com/
People in this episode
Guest: Bret Taylor
Topics covered
- AI
- customer experience
- Silicon Valley
- technology leadership
- entrepreneurship
Keywords
- AI agents
- customer experience
- Silicon Valley
- Bret Taylor
- entrepreneurship
- competitive intensity
- technology
Mentioned in this episode
Organizations: Sierra, Google, Facebook, Salesforce
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