About this episode

This episode discusses the challenges and risks associated with the unmonitored use of AI in dental practices.

Welcome to the third episode of Group Dentistry Now & Black Talon Security's Dental Cyber Watch Live. As dental groups rush to adopt artificial intelligence, many are spending on tools no one uses and feeding patient data into platforms no one controls. The result is wasted budget, hidden liability, and growing security exposure. In this episode of Dental Cyber Watch Live, Bill Neumann (CEO, Group Dentistry Now) sat down with Gary Salman (Co-founder and CEO, Black Talon Security ) and Matthew McGaw (founder, DSO Compass ; co-founder, Relay ) to unpack the promise and peril of AI in dentistry. The clear message for DSOs of every size: AI is transformative, but only when paired with governance, training, and due diligence. Here are the key takeaways. Shadow AI: The Risk You Can't See Shadow AI is the unmonitored use of large language models — ChatGPT, Gemini, Claude — by employees without policy, oversight, or controls. Staff turn to these tools to work faster. The problem is that no one is watching what data goes in. Salman described the scope at a recent DSO event with roughly 20 leaders, representing practices from 10 to 200-plus locations. Most reported a mix of LLMs already in…

People in this episode

Host: Bill Neumann

Guests: Gary Salman, Matthew McGaw

Topics covered

• artificial intelligence
• dental technology
• data security
• governance
• DSOs
• Shadow AI

Mentioned in this episode

Organizations: Group Dentistry Now, Black Talon Security, DSO Compass, Relay

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