About this episode

The episode discusses the challenges and opportunities of communication in healthcare, focusing on generational differences and strategies for improvement.

Communication is one of healthcare's greatest challenges, and one of its greatest opportunities. In this episode of Habitual Excellence , Ken Segel is joined by Richard Evans and Coleen Dunkley of New York-Presbyterian to explore how communication shapes the experiences of patients, families, and the healthcare workforce. Together, they discuss common misconceptions about generational differences, why today's workforce values connection, feedback, and purpose, and how leaders can create environments where people thrive. They also share practical strategies for strengthening communication, improving patient experience, leveraging technology thoughtfully, and building a culture where both caregivers and patients can succeed. It's an insightful conversation for healthcare leaders looking to strengthen their teams and improve care through better communication.

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