The Voice of the Shingo Principles in Healthcare – Lessons from 7 Years Inside

The Voice of the Shingo Principles in Healthcare – Lessons from 7 Years Inside

From Habitual Excellence, Presented by Value Capture by Value Capture

July 15, 2025 · 36 min · Episode 94

About this episode

Jake Raymer shares insights on operational excellence and the Shingo principles in healthcare.

This episode of Habitual Excellence featuring Jake Raymer will have health care leaders thinking deeply and acting differently. Raymer is both the past education director for the Shingo Model and just did 7 years as the Chief Transformation Officer at Munson Healthcare in Michigan, an operational excellence (or “lean”) leader. Jake is a renowned, powerful and entertaining thought leader across the world of operational excellence, who believes the only research worth its salt is research that holds up in the field, so it’s a special opportunity to tap into his key learnings for today’s healthcare leaders. Hear Jake point the way to more powerful and practical ways to shape a great “culture,” to manage change much more systematically and specifically, and talk about why more and more healthcare leaders are starting to learn about the Shingo model to take their own operating systems to a more grounded and powerful place, so they can drive more enduring mission-based performance.

People in this episode

Guest: Jake Raymer

Topics covered

  • operational excellence
  • healthcare leadership
  • Shingo principles
  • change management
  • organizational culture

Keywords

  • operational excellence
  • Shingo Model
  • healthcare
  • change management
  • organizational culture
  • leadership

Mentioned in this episode

Organizations: Shingo Model, Munson Healthcare

Places: Michigan

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