From Repair Shop to 100 MW Site Operator w/ Paul Palmer

About this episode

Jesse interviews Paul Palmer about the growth of SustainHash from a small repair shop to a large-scale Bitcoin mining operator.

🔗 Paul Palmer (SustainHash):X (Twitter): https://x.com/sustainhashWebsite: https://www.sustainhash.comEmail: paul@sustainhash.comIn this episode of HashrateUp, Jesse sits down with Paul Palmer, Chief Revenue Officer at SustainHash, to break down how a small Canadian repair company scaled to over 100 MW under site management in just a few years.Paul covers what it actually takes to win and run large-scale Bitcoin mining sites: from SLAs and daily client reporting to hiring the right people across four jurisdictions. He also explains why steady O&M revenue beats the repair model, how SustainHash structured their warranty program, and where new mining capital is still coming from despite the AI pivot narrative.Whether you're an operator, an investor, or just curious what happens inside a Bitcoin mine every day — this episode gives you the full picture.0:00 Introduction – Paul Palmer & SustainHash2:18 From 5 MW to 100 MW – what drove the growth4:55 Winning the 40 MW contract against larger competitors11:26 SLAs, uptime targets and daily client reporting15:36 Hardest sites to operate – and why it's not the weather20:00 AI vs Bitcoin mining – where new capital is going28:38…

People in this episode

Host: Jesse

Guest: Paul Palmer

Topics covered

• Bitcoin mining
• scaling operations
• SustainHash
• O&M revenue
• warranty programs
• AI and Bitcoin mining

Keywords

• Bitcoin mining
• SustainHash
• Paul Palmer
• O&M revenue
• warranty program
• AI pivot
• site management

Sponsors

SoloMining, Altair Technology

Mentioned in this episode

Organizations: SustainHash

Places: Canada, four jurisdictions

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