Navigating Care Beyond the ER

From Hope Stories by hopemission

May 5, 2026 · 28 min · Season 3 · Episode 80

About this episode

This episode discusses the role of health navigators in connecting community members with essential support services after medical care.

For people trying to access supports, navigating a complex and constantly changing system can be difficult—and sometimes they end up in the emergency room looking for help. Health navigators embedded in the Royal Alexandra Hospital connect community members with shelter, housing, and other supports once they no longer need medical care. In this episode, director of health services Beth Klingenberg and manager of community initiatives and partnerships Thomas Ogigbah explain how the health navigator program works and how a well-connected navigator can be the difference between a missed connection and a warm handoff. To learn more about Hope Mission’s programs and to donate, go to hopemission.com.

People in this episode

Guests: Beth Klingenberg, Thomas Ogigbah

Topics covered

healthcare
community support
navigating systems
emergency services
health navigators

Keywords

health navigators
community support
emergency room
shelter
housing
Royal Alexandra Hospital
Hope Mission

Mentioned in this episode

Organizations: Royal Alexandra Hospital, Hope Mission