About this episode

This episode discusses the role of health navigators in connecting community members with essential support services after medical care.

For people trying to access supports, navigating a complex and constantly changing system can be difficult—and sometimes they end up in the emergency room looking for help. Health navigators embedded in the Royal Alexandra Hospital connect community members with shelter, housing, and other supports once they no longer need medical care. In this episode, director of health services Beth Klingenberg and manager of community initiatives and partnerships Thomas Ogigbah explain how the health navigator program works and how a well-connected navigator can be the difference between a missed connection and a warm handoff. To learn more about Hope Mission’s programs and to donate, go to hopemission.com.

People in this episode

Guests: Beth Klingenberg, Thomas Ogigbah

Topics covered

• healthcare
• community support
• navigating systems
• emergency services
• health navigators

Mentioned in this episode

Organizations: Royal Alexandra Hospital, Hope Mission

More episodes of Hope Stories

• Rising Demand for Women’s Shelter · April 29, 2026 · 23 min
• Embedding Social Work in Shelters · April 20, 2026 · 15 min
• Shelter opens in Red Deer · April 2, 2026 · 34 min
• 24/7 Shelter Provides Fresh Start for Red Deer · March 24, 2026 · 22 min
• Nurse Practitioners Close Gaps in Care · March 2, 2026 · 42 min
• How Accreditation Strengthens Recovery · February 24, 2026 · 28 min

Explore listener stats, chart rankings, contacts and more on the Hope Stories podcast page.