Why We Use AI to Make Our Hotels More Human - Rob Smith, Stonebridge Companies
About this episode
Rob Smith discusses how AI can enhance the human aspect of hotel management.
In this episode, Rob Smith, the CEO and President of Stonebridge Companies, shares an operator's view on how AI can be used to take mundane, repetitive work off people's hands so they can spend more time with guests. You'll hear his "find us a drive-through window" philosophy of letting the best ideas come from people on property, why he sees scheduling and forecasting as the early wins for AI, and why he refuses to hand off guest complaints or housekeeping to a machine. A few more res...
People in this episode
Host: Josiah Mackenzie
Guest: Rob Smith
Topics covered
- AI in hospitality
- hotel management
- guest experience
- technology in business
- operational efficiency
Keywords
- AI
- hotels
- guest experience
- Stonebridge Companies
- operational efficiency
- technology
- hospitality
Mentioned in this episode
Organizations: Stonebridge Companies
More episodes of Hospitality Daily Podcast
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- How I Stopped Getting Through the Day and Learned to Think Strategically - Rob Smith, Stonebridge Companies
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