About this episode

Camille Haycock discusses embedding human kindness into the operational and cultural fabric of CommonSpirit Health.

In this episode of Humanizing Healthcare, we speak with Camille Haycock— Senior Vice President and Chief Patient Experience Officer at CommonSpirit Health — about what it actually takes to embed human kindness into the operational, cultural, and clinical fabric of a national health system. CommonSpirit spans hospitals, clinics, and community care settings across more than two dozen states. Camille leads the enterprise-wide effort to make patient experience consistent, measurable, and mission-driven at that scale — not as a standalone initiative, but as an organizational imperative that lives at the board level alongside quality, safety, and financial performance. She talks about why patient experience and quality can never be treated as separate workstreams, how her team turns 1,600 daily patient comments into actionable insight, and why the tactics for improving experience have to be tailored to each care setting — from inpatient units to emergency department hallways where patients are boarding for hours. She also shares what it looks like to teach human kindness systematically, and why the caregivers who drove 90 miles to a patient's funeral didn't do it because of a program…

People in this episode

Host: Fidelum Health

Guest: Camille Haycock

Topics covered

• patient experience
• healthcare leadership
• human kindness
• operational strategy
• quality of care

Keywords

• patient experience
• healthcare
• CommonSpirit Health
• human kindness
• leadership
• quality of care
• operational strategy

Mentioned in this episode

Organizations: CommonSpirit Health

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