Patient Experience Agility: Preparing for Disruption & Change w/ Dwight McBee

Patient Experience Agility: Preparing for Disruption & Change w/ Dwight McBee

From Humanizing Healthcare by Fidelum Health

December 30, 2025 · 38 min · Season 1 · Episode 31

About this episode

Dwight McBee discusses his innovative approaches to enhancing patient experience in healthcare.

Dwight McBee is back for round two on the Humanizing Healthcare podcast, and we can assure you that you'll want to hear what he’s been up to. As Chief Experience Officer at RWJBarnabas Health, Dwight is leading some seriously bold work around making care more compassionate, more responsive, and more human. We discuss how he’s helping an entire health system listen in real time, how he views AI as a tool, and why the small, everyday moments are often the ones that matter most. Dwight shares the strategies that his team is using to make change last, why flashy new initiatives can be a trap, and how storytelling is one of the most powerful tools in a leader’s toolkit. 🎧 Hit play and get inspired by a leader who is living it. Key Takeaways Introduction (00:00) Dwight Mcbee's journey into healthcare (03:27) Technology and listening in healthcare (10:34) Sustaining patient experience initiatives (16:39) Magnifying the mundane (19:51) Balancing patient and provider experience (22:04) Future of the chief experience officer role (24:48) Advice for aspiring leaders (28:38) Additional Resources Dwight McBee’s LinkedIn Page: https://www.linkedin.com/in/dwmcbee/ —- Story Submission Link for…

People in this episode

Host: Fidelum Health

Guest: Dwight McBee

Topics covered

  • patient experience
  • healthcare leadership
  • AI in healthcare
  • storytelling
  • change management

Keywords

  • patient experience
  • healthcare
  • AI
  • leadership
  • storytelling
  • change management

Mentioned in this episode

Organizations: RWJBarnabas Health, Fidelum Health, Planetree

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