About this episode

The episode discusses how HVAC contractors are shifting their growth strategies towards operational efficiency and customer retention.

In this episode of HVAC Chats, Nicole Krawcke speaks with Angie Snow of ServiceTitan about findings from the company’s 2026 Residential State of the Trades Report. The discussion explores how HVAC contractors are shifting from lead-volume growth strategies toward operational efficiency, customer retention, and faster response times to meet evolving homeowner expectations. Snow also shares insights on artificial intelligence adoption, leadership development, and the role of automation in improving customer experience and business performance. The episode highlights practical strategies HVACR contractors can use to strengthen operations, improve profitability, and stay competitive in a rapidly changing market.

People in this episode

Host: Nicole Krawcke

Guest: Angie Snow

Topics covered

• HVAC contractor strategies
• operational efficiency
• customer retention
• artificial intelligence
• automation
• business performance

Keywords

• HVAC
• contractor growth
• lead volume
• customer experience
• automation
• artificial intelligence
• business performance

Mentioned in this episode

Organizations: ServiceTitan

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