2026 Pensions Conference: Transforming member experience with AI - Episode 161

About this episode

The episode discusses the impact of AI on pensions, focusing on member experience and data quality.

Artificial intelligence (AI) is moving fast in pensions. In this special edition of Hymans Robertson On…, Dan McMahon is joined by Jo Darbyshire from Local Pensions Partnership Administration (LPPA), Ted Mackereth from Just Group and Scott Finnie from Hymans Robertson to explore what that means in practice. From AI-powered meeting minutes and query routing to faster software development, the conversation stays grounded in real use cases. It also looks at why member-facing AI is still rare, and what schemes can do to help members access their own data safely. The panel digs into the big blocker too: data quality. “Garbage in, garbage out” still applies, but AI adds new risks even when your data is right. Trustees may want to treat data quality like cybersecurity on the risk register. They close with practical thoughts on governance, people and responsible use, so you can test ideas without losing human judgement and creativity. Hymans Robertson disclaimer This podcast has been prepared by Hymans Robertson LLP, and is based upon our understanding of events as at release date. It is designed to be a general summary of topical investment matters and is not specific to the…

People in this episode

Host: Dan McMahon

Guests: Jo Darbyshire, Ted Mackereth, Scott Finnie

Topics covered

• artificial intelligence
• pensions
• member experience
• data quality
• governance
• responsible use

Keywords

• AI
• pensions
• member experience
• data quality
• governance
• software development
• cybersecurity

Mentioned in this episode

Organizations: Local Pensions Partnership Administration, Just Group, Hymans Robertson

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