About this episode

Erin Duke discusses the technician crisis and strategies for dealer success in the automotive industry.

Host Shasta Haddock is back for her first recording post-NADA 2026, and she’s starting with a heavy hitter. Meet Erin Duke, Co-Founder and Director of Dealer Success at Auto Lot Impact. In this episode, Erin shares her incredible "trial by fire" journey—from being a service advisor to receiving the manufacturer’s "stay in business" letter during the 2008 consolidation. They dive deep into the current technician shortage, the theory behind why vocational programs are struggling to keep up, and how Auto Lot Impact is helping dealerships optimize their lots and fixed operations. If you’ve ever wondered what it takes to survive the automotive industry's biggest shifts, Erin’s story of resilience and her vision for dealer success is a must-watch. erin@autolotimpact.com (330) 808-5210 #ImACarChick #AutoLotImpact #ErinDuke #FixedOps #TechnicianShortage #AutomotiveLeadership #DealerSuccess #AutoIndustry

People in this episode

Host: Shasta Haddock

Guest: Erin Duke

Topics covered

• technician shortage
• vocational programs
• automotive industry
• dealer success
• fixed operations

Mentioned in this episode

Organizations: Auto Lot Impact

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