In-Ear Insights: Updating Mental Models and Old Knowledge

In-Ear Insights: Updating Mental Models and Old Knowledge

From In-Ear Insights from Trust Insights by Trust Insights

April 15, 2026

About this episode

The episode discusses how to keep professional knowledge relevant amidst rapid technological changes and the importance of human oversight.

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss how you can keep your professional knowledge relevant despite rapid shifts in technology and software. You’ll discover how to leverage agentic AI to audit and modernize your outdated standard operating procedures. You’ll learn the vital importance of maintaining human oversight to prevent the loss of critical expertise. You’ll understand why curiosity remains your most valuable asset for effective leadership in the age of automation. You’ll see how to balance the speed of machine-led updates with the necessity of human critical thinking. 00:00 – Introduction 03:15 – Why keywords matter less in the age of AI 07:45 – Using agentic AI to update old SOPs 12:20 – The risk of cognitive offloading and knowledge decay 17:50 – Maintaining human leadership and curiosity 22:10 – Call to action Watch this episode now to learn how to stay ahead of the curve without losing your competitive edge. Watch the video here: Can’t see anything? Watch it on YouTube here. Listen to the audio here…

People in this episode

Hosts: Katie, Chris

Topics covered

  • professional knowledge
  • technology shifts
  • agentic AI
  • standard operating procedures
  • human oversight
  • leadership
  • automation

Keywords

  • mental models
  • knowledge decay
  • cognitive offloading
  • curiosity
  • machine-led updates
  • critical thinking
  • leadership

Mentioned in this episode

Organizations: Trust Insights

Products: agentic AI

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