ServiceNow Knowledge 2026: What IT Leaders Need to Know Before You Go
From Insights for IT Negotiations by UpperEdge
April 28, 2026 · 24 min
About this episode
This episode discusses what IT leaders should expect from ServiceNow Knowledge 2026 and how to prepare for the event.
With ServiceNow Knowledge 2026 right around the corner, what should IT leaders and sourcing professionals expect, and how can you prepare ahead of Las Vegas? In this episode, UpperEdge’s Adam Mansfield breaks down the biggest themes shaping this year’s event: from the surge of AI-driven messaging to evolving pricing models and increased pressure for early renewals. Learn how to navigate vendor conversations, ask the right questions, and turn Knowledge into a strategic advantage, whether you're planning new investments or maximizing what you already own. Resources: SERVICENOW KNOWLEDGE RESOURCE HUB About the Show: Welcome to Insights for IT Negotiations, a podcast by UpperEdge, a leading IT sourcing, negotiation,and project execution advisory firm. Join Adam Mansfield UpperEdge’s SaaS Leader, and Kylie Chisholm, UpperEdge’s Marketing Manager, as they share valuable insights to help you maximize the value of your key IT relationships. For more innovative IT sourcing and risk mitigationinsights, subscribe to the UpperEdge newsletter and follow UpperEdge on LinkedIn and Twitter .
People in this episode
Host: Adam Mansfield
Topics covered
- IT leadership
- ServiceNow Knowledge 2026
- AI-driven messaging
- pricing models
- vendor conversations
- strategic advantage
Keywords
- ServiceNow
- IT negotiations
- AI
- pricing
- vendor management
- renewals
- Las Vegas
Mentioned in this episode
Organizations: ServiceNow
Places: Las Vegas
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