432: Emotional Intelligence Is Nonprofit Retention Infrastructure with Brittan Stockert
About this episode
The episode discusses the importance of emotional intelligence in nonprofit fundraising and how it relates to retention issues.
Reflections from host Sarah Olivieri ... When Retention Looks Like a People Problem And Isn't Nonprofits are full of weak signals. A weak signal is when the symptoms of a problem aren't very apparent, or when the symptoms don't point to the actual problem directly. Nonprofit fundraiser retention is exactly this kind of problem. It can look like a bad hire. A bad fit. Someone getting frustrated and walking out the door. Underneath, there's a systems problem the signal isn't naming. Let me explain. The people most likely to leave are often the ones whose work was hardest to see. The pattern-seekers. The ones who noticed the donor was carrying guilt before the donor named it. The ones holding hundreds of small pieces of relational context that never made it into the CRM. When systems are unclear, people compensate with effort. In fundraising, that effort is almost entirely emotional. The cost does not show up in the budget. It shows up in the exit interview. Emotional Intelligence Is Trainable Infrastructure Emotional intelligence in a fundraising context is not warmth. Not niceness. Not radical empathy on its own. It is the ability to notice what is happening in a room, regulate…
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