The future and how to get there (406)
About this episode
The episode revisits a panel discussion on the future of insurance with AI adoption, exploring both opportunities and challenges in the industry.
In this episode, we revisit a live panel discussion from last year’s Agentic AI event, moderated by Robin Merttens featuring Ian Thompson of IMT Advisory, Sasha Haco, Co-founder and CEO of Unitary, Dr Paul Dongha from NatWest Group, and Nick Williams-Walker, Group COO at McGill and Partners. Recorded at a moment when Agentic AI was beginning to dominate conversations across insurance, the discussion explores what the industry might look like three to five years into widespread AI adoption — and what it will take to get there. The panel examines where insurers are already deploying AI agents, from claims investigations and underwriting support to real-time risk analysis and customer servicing. But alongside the optimism sits a more cautious conversation around governance, regulation, data complexity and the growing gap between experimentation and operational reality. Throughout the discussion, there is a recurring tension between ambition and execution. Some panellists argue the winners will be organisations willing to move quickly with focused, incremental deployments. Others warn that poorly governed AI systems, unrealistic expectations and “fear of missing out” decision-making…
People in this episode
Host: Robin Merttens
Guests: Ian Thompson, Sasha Haco, Dr Paul Dongha, Nick Williams-Walker
Topics covered
- AI in insurance
- panel discussion
- future of insurance
- governance and regulation
- operational reality
- AI adoption
- risk management
Keywords
- AI
- insurance
- panel discussion
- governance
- risk
- automation
- customer service
Mentioned in this episode
Organizations: IMT Advisory, Unitary, NatWest Group, McGill and Partners
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