Tom Graham & Iryna Chekanava: Chaucer: How insurers decide which innovations succeed (411)
About this episode
The episode explores how insurers can innovate existing products while maintaining fundamental principles, featuring insights from industry experts.
Innovation in insurance is no longer just about creating entirely new products. Increasingly, the biggest opportunities lie in rethinking how existing products are underwritten, distributed and delivered. In this episode, Robin Merttens is joined by Tom Graham, Head of Partnerships and Innovation at Chaucer, and Iryna Chekanava, Senior Innovation Underwriter, to explore how insurers can innovate without losing sight of the fundamentals. They discuss why technology alone is no longer a competitive advantage, what separates successful innovation partners from the rest and why deep customer understanding still matters more than the latest AI tool. The conversation also looks at the changing role of underwriting, the rise of smarter follow models, why closing the protection gap remains such a difficult challenge and how innovation teams can work alongside traditional underwriting rather than in isolation. Whether you're building an MGA, investing in insurtech or leading innovation inside an insurer, this episode offers practical insight into what insurers are really looking for and where the next wave of opportunity is emerging. What you'll learn: Why the next phase of insurance…
More episodes of InsTech - insurance & innovation with Matthew Grant & Robin Merttens
- Rob Newbold, President, Catastrophe and Risk Solutions: Verisk: Beyond a single view of risk: why catastrophe modelling is becoming more collaborative (412)
- From curiosity to commercial value: what a year of Agentic AI has taught insurance (410)
Explore listener stats, chart rankings, contacts and more on the InsTech - insurance & innovation with Matthew Grant & Robin Merttens podcast page.