About this episode

Heather Wilson discusses how CLARA Analytics uses AI as a supportive tool for claims adjusters rather than a replacement.

What if AI's role in insurance claims isn't to replace the adjuster — but to be a second set of eyes that never gets tired?Heather Wilson, CEO of CLARA Analytics, joins InsurTechTalk episode 159 to explain how her company's claims AI platform — trained on roughly 10 million claims over a decade — surrounds every workers comp, auto liability, and general liability case 24/7, looking for anything that could take it off course. The result: earlier detection of severity changes, better provider matching, litigation risk flags, and millions in reserving corrections that adjusters often miss simply because cases sit untouched for 90 days at a time.In this episode:• How CLARA's AI models learn from adjuster notes and documents — not just structured data fields (which are often filled out poorly)• The real story of a "finger cut" that escalated to an amputation, and how AI caught the severity shift before a human did• Why CLARA frames its AI as "augmented intelligence" — a safety net, not a replacement — and how that framing drives adoption• The change management playbook for getting senior adjusters to trust (and act on) AI alerts• How CLARA works across the entire…

People in this episode

Host: Gilad Shai

Guest: Heather Wilson

Topics covered

• AI in insurance
• claims adjustment
• augmented intelligence
• data orchestration
• insurance ecosystem

Keywords

• AI
• claims adjusters
• CLARA Analytics
• insurance
• data orchestration
• augmented intelligence
• workers comp
• auto liability
• litigation risk

Mentioned in this episode

Organizations: CLARA Analytics

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