Juan Garcia, Co-Founder of Tuio
About this episode
Juan Garcia discusses how Tuio is revolutionizing personal insurance with AI and automation.
InsurTechTalk Episode 147AI, Claims Automation, and the Future of Insurance | Juan (Tuio) on Building an AI-Native InsurerIn this episode of InsurTechTalk, we sit down with Juan, co-founder of Tuio, a fast-growing Spanish insurtech that is rethinking personal insurance using AI, automation, and behavioral data.Tuio launched in 2021 to serve a segment that traditional insurers struggle with: digitally native customers who expect self-service insurance, transparent pricing, and fast claims resolution. Instead of building another digital wrapper around legacy systems, Tuio designed a platform that uses AI agents to optimize the two biggest drivers of insurance profitability: marketing and claims.Juan explains how their AI system—nicknamed “Watson”—analyzes massive claims datasets, reviews videos and documents submitted by customers, and recommends the next best action for adjusters. Rather than replacing humans, the system creates a human-in-the-loop model where adjusters supervise AI decisions and focus on the most valuable part of the job: helping customers.We also discuss:• Why most AI projects in insurance focus on the wrong cost centers• How Tuio uses AI to improve…
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