Katey Walker, Chief of Staff at Xceedance

About this episode

In this episode, Gilad Shai interviews Katey Walker to explore the complexities of insurance operations and the role of AI in modernizing the industry.

🎙️ InsurTechTalk, Episode 145 | Inside the Operating Layer of Insurance with XceedanceIn this episode, I sit down with Katey Walker, Chief of Staff at Xceedance, to unpack the part of insurance most people misunderstand—and underestimate: operations.We discuss why Xceedance doesn’t sell insurance or deploy capital, how vertical domain expertise combined with AI is reshaping underwriting, claims, and actuarial work, and what it really takes to modernize insurance infrastructure globally.From standing up a U.S. FAIR Plan in 120 days to scaling a 5,500-person global services platform, this conversation is a masterclass in how insurance actually runs—and where it’s going next.

People in this episode

Host: Gilad Shai

Guest: Katey Walker

Topics covered

• insurance operations
• AI in underwriting
• claims management
• actuarial work
• insurance infrastructure
• global services platform

Keywords

• insurance
• operations
• Xceedance
• AI
• underwriting
• claims
• actuarial
• infrastructure
• global services

Mentioned in this episode

Organizations: Xceedance, U.S. FAIR Plan

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