About this episode

Vicky O'Farrell and Jackie Handy discuss the importance of feeling valued in the workplace and the role of emotional intelligence in leadership.

In this episode of It Starts With You , Vicky O'Farrell is joined by leadership and workplace culture specialist Jackie Handy to explore one of the most overlooked drivers of engagement, performance, and wellbeing: the human need to matter. Together, Vicki and Jackie unpack why feeling valued often matters more than salary, how belonging and purpose shape workplace culture, and why emotional intelligence remains one of the most important leadership skills in today's increasingly complex world of work. They also explore how leaders can recognise when someone is struggling, the role of psychological safety in building trust, and the small "million-dollar moments" that can transform relationships and team performance. "It Starts with You" podcast is available everywhere on Wednesdays every fortnight. If you enjoyed this episode, please leave a rating and review! Thank you, Vic. Let's Connect! Follow Vic O'Farrell via the Queen of Behaviours Instagram - @vicofarrell LinkedIn - https://www.linkedin.com/in/victoriaofarrell/ Email – hello@queenofbehaviours.com Website - www.queenofbehaviours.com Work with Vicky Showreel: https://www.youtube.com/watch?v=vTWViLzyLkU Programmes…

More episodes of It Starts with YOU

• 62. How Workplace Jargon Damages Trust · June 23, 2026 · 7 min

Explore listener stats, chart rankings, contacts and more on the It Starts with YOU podcast page.