Nathan Wootton | Breaking down the walls on giving clarity to customers, and confidence to advisers

About this episode

Nathan Wootton discusses the importance of a clear customer journey and effective communication for advisers.

Nathan Wootton’s passion for a watertight customer journey fizzes in this episode of Just Covered. As Operations Director of Waddle, Nathan spends most of his time educating his advisers on how to educate their customers. And it’s not about the product – that doesn’t come for a long, long time, he says. Instead, making sure advisers can be the architects of effective conversations, without anxiety around the difficult parts, is key to building rapport, eliminating customer confusi...

People in this episode

Guest: Nathan Wootton

Topics covered

• customer journey
• adviser education
• effective conversations
• customer clarity
• rapport building

Keywords

• customer journey
• adviser education
• effective conversations
• customer clarity
• rapport building

Mentioned in this episode

Organizations: Waddle, Legal & General

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