Nathan Wootton | Breaking down the walls on giving clarity to customers, and confidence to advisers
About this episode
Nathan Wootton discusses the importance of a clear customer journey and effective communication for advisers.
Nathan Wootton’s passion for a watertight customer journey fizzes in this episode of Just Covered. As Operations Director of Waddle, Nathan spends most of his time educating his advisers on how to educate their customers. And it’s not about the product – that doesn’t come for a long, long time, he says. Instead, making sure advisers can be the architects of effective conversations, without anxiety around the difficult parts, is key to building rapport, eliminating customer confusi...
People in this episode
Guest: Nathan Wootton
Topics covered
- customer journey
- adviser education
- effective conversations
- customer clarity
- rapport building
Keywords
- customer journey
- adviser education
- effective conversations
- customer clarity
- rapport building
Mentioned in this episode
Organizations: Waddle, Legal & General
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