Stuart Borthwick | Doing the right thing: Customer care, community and forging real client relationships

About this episode

In this episode, Stuart Borthwick discusses customer care, community involvement, and building genuine client relationships in the financial advisory sector.

Stuart Borthwick | Doing the right thing: Customer care, community and forging real client relationships In this episode of Just Covered, we meet Stuart Borthwick from Dartmoor Financial LLP – an adviser working in mortgage, equity release and estate planning for over 20 years, and specialist in later life lending. Working for a family-run, independent firm operating on the edge of Dartmoor, Stuart has a unique story. But what comes across most during our 45-minute chat is his genuine passion...

People in this episode

Guest: Stuart Borthwick

Topics covered

• customer care
• community
• client relationships
• mortgage advice
• equity release
• estate planning
• later life lending

Keywords

• customer care
• community
• client relationships
• mortgage
• equity release
• estate planning
• later life lending

Mentioned in this episode

Organizations: Dartmoor Financial LLP

Places: Dartmoor

More episodes of Just Covered

• Ash Borland | Cracking advice: Broker business coach on ripping up the rulebook · June 10, 2026 · 40 min
• The art of advice: Elizabeth Bird and Andrew Teeman on high-net worth planning and later life lending · May 27, 2026 · 1h 1m
• Clodagh Morris | A New Chapter for Just Covered · May 20, 2026 · 7 min
• Nathan Wootton | Breaking down the walls on giving clarity to customers, and confidence to advisers · May 13, 2026 · 37 min
• Emma Vaughan | Protection from every angle: Never compromising on the safety net · April 8, 2026 · 45 min
• Victoria Jefferies & Jo Coan: Celebrating International Women's Day, why authenticity and allyship are key to closing the gender gap · March 12, 2026 · 56 min