About this episode

The episode features an interview with Charlie Kratsch, CEO of Infinite Campus, discussing a cyber incident involving Salesforce and the implications for educational institutions.

On this episode of the K12 Tech Talk podcast, Josh, Chris, and Mark interview Charlie Kratsch, CEO of Infinite Campus, about a confirmed cyber incident involving the company’s Salesforce instance. Charlie explains how attackers used a fast, professional vishing campaign and an imposter login domain to harvest credentials and bypass MFA, and then ran targeted reports through Salesforce. The data accessed was limited to support and customer‑directory information from the ticketing system, not the Infinite Campus student databases. Infinite Campus shut down access, audited the exports, engaged outside forensics and the FBI, and refused to engage with ransom demands. The episode outlines takeaways for districts: review support ticket content and third‑party connections, enforce MFA and stronger access controls, and limit plain text PII in tickets. Infinite Campus is contacting affected customers directly and completing a third‑party validation before issuing a final all‑clear. ———— Sponsored by: Meter - meter.com/k12techtalkVisit meter.com/k12techtalk to book a demo! Eaton - Indulge yourselves in this chocolate-inspired infographic from Eaton to discover “a flavor” of cloud-based…

People in this episode

Hosts: Josh, Chris, Mark

Guest: Charlie Kratsch

Topics covered

• cybersecurity
• data breach
• education technology
• MFA
• customer support
• third-party connections

Keywords

• cyber incident
• vishing campaign
• MFA
• data access
• customer directory
• support tickets

Sponsors

Meter, Eaton

Mentioned in this episode

Organizations: Infinite Campus, Salesforce, FBI

More episodes of K12 Tech Talk

• Episode 261 - Navigate360 Breach, LAUSD Screen-Time Plan, & Climbing the K-12 Tech Ladder · April 24, 2026 · 45 min
• Episode 260 - Highlights from CoSN 2026 in Chicago · April 16, 2026 · 1h 33m
• Episode 259 - Is Your District Ready for an AI-Powered Cyberattack? · April 9, 2026 · 44 min
• Episode 258 - Infinite Campus Fallout: What the Ticket Leak Really Exposed · April 3, 2026 · 1h 5m
• Episode 256 - AI in the Classroom and the Federal Bills Shaping Student Safety · March 20, 2026 · 49 min
• Episode 255 - Interview with R.T. Collins, CEO of Incident IQ · March 18, 2026 · 1h 4m

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