About this episode

This episode explores the practical aspects of leading change within organizations, emphasizing the importance of understanding and communication.

If Episode 1 explains why change fails, this conversation focuses on what it actually takes to make it work. In Part 2, Katie Bennett-Stenton and Howard Krais move from diagnosis to application — exploring the lived experience of change across organisations, cultures and leadership contexts. From global headquarters to frontline teams, this episode surfaces the often-overlooked gap between what organisations say and what people actually experience. They discuss: The “head office illusion” — and why what feels critical at the centre often barely registers on the frontline. Why communication often serves the organisation, not the people it’s meant to support. The role of curiosity and listening in building trust and momentum. Why responding matters more than collecting feedback. How to lead change across cultures — balancing global consistency with local relevance. What the best organisations will do differently: treating change as constant, not episodic. One idea stands out: change is not about agreement — it’s about understanding. When people understand what’s happening and why, they’re far more likely to engage and make it work. This episode is for leaders who want to move…

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