Authenticity and Advocacy at Casago: Michael Austad's Story
From Keynotes by Casago by Steve Schwab
August 13, 2025 · 13 min · Episode 13
About this episode
Michael Austad shares his journey from retail to hospitality, emphasizing owner-centric property management and authenticity.
Owner-Centric Property Management with Michael Austad of Casago In this episode of Keynotes, host Steve Schwab talks with Michael Austad, owner of Casago in Willamette Valley, about his transition from a long career in retail to the hospitality industry. Michael discusses the importance of simplicity, authenticity, and owner-centric property management. Highlighting Casago's unique value, Michael illustrates how the company maintains a delicate balance between the advantages of a large corporation and the personalized touch of a local owner, fostering close relationships and effective management for homeowners. 00:00 Introduction to Keynotes Podcast 00:39 Meet Michael Austad: From Retail to Casago 02:06 Transition to Hospitality Industry 03:25 Choosing Casago: Values Over Profit 05:16 The KISS Principle in Vacation Rentals 06:31 Authentic Conversations and Relationships 06:51 Casago's Unique Value Proposition 08:52 Owner-Centric Approach 10:01 Advocating for Homeowners 10:50 Handling Homeowner Issues 12:04 Contacting Casago for Property Management 12:52 Conclusion and Final Thoughts
People in this episode
Host: Steve Schwab
Guest: Michael Austad
Topics covered
- property management
- hospitality industry
- owner-centric approach
- authenticity
- advocacy
- business transition
Keywords
- property management
- hospitality
- authenticity
- owner-centric
- business transition
- Casago
- Michael Austad
Mentioned in this episode
Organizations: Casago
Places: Willamette Valley
More episodes of Keynotes by Casago
- Tim Rosolio on SNADs, quality, and fastest way to be de-ranked! · May 21, 2026 · 25 min
- Marriott Homes & Villas with Jennifer Hsieh · January 9, 2026 · 36 min
- Matt Hope, VP of Revenue, and Andrew Kitchell discuss positive changes at Vacasa · November 6, 2025 · 45 min
- Maximizing Direct Bookings: A Deep Dive into David Angotti's Strategy. · October 2, 2025 · 16 min
- Empowering Homeowners with Owner-Centric Revenue Management · September 6, 2025 · 28 min
- Craig Rashkow: Family Values with Professional Excellence · August 29, 2025 · 16 min
Explore listener stats, chart rankings, contacts and more on the Keynotes by Casago podcast page.