About this episode

Eric Rentsch discusses the integration of AI in the insurance industry and its operational challenges.

Eric Rentsch, Zywave’s chief product officer and head of emerging markets, talks with Leader’s Edge onsite at the 2026 Employee Benefits Leadership Forum. The conversation centers around AI use in insurance industry operations and covers issues including embedding AI more effectively into existing workflows, roadblocks to implementation and strategies for overcoming them, how to measure AI ROI, and that recent industry uproar over AI being used in personal lines distribution.

People in this episode

Host: Leader’s Edge

Guest: Eric Rentsch

Topics covered

• AI in insurance
• insurance operations
• workflow integration
• AI ROI
• personal lines distribution

Keywords

• AI
• insurance
• workflow
• ROI
• personal lines
• implementation
• strategies

Mentioned in this episode

Organizations: Zywave

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