546: How to Succeed as a New Manager: Lessons from UPS and Beyond with Noel Massie
About this episode
Noel Massie shares essential lessons for new managers based on his extensive experience at UPS.
What if the secret to thriving as a new manager is not found in your title, but in how you show up—day after day—for your peers and team? In this hands-on episode of Leaders of Transformation, we sit down with Noel Massie, former VP of US Delivery Operations at UPS and author of the essential guide Congrats! You've Been Promoted . Drawing on over forty years of frontline leadership, Noel Massie reveals what it really takes to succeed when you step into a supervisory role—no matter your age or experience. Sharing stories from UPS and practical wisdom for new managers, Noel Massie unpacks the core habits that set effective leaders apart: cultivating peer champions, learning from mentors, embracing patience, and investing in hands-on growth. This episode is jam-packed with actionable advice, role-play techniques, and concrete strategies to help you transition, inspire, and lead with confidence from day one. Whether you're newly promoted or preparing for your first management position, you'll find motivation, real-world examples, and a blueprint for turning your promotion into lasting impact. What We Discuss in this Episode The biggest mindset shift required for new managers. How…
People in this episode
Host: Nicole Jansen
Guest: Noel Massie
Topics covered
- new manager success
Mentioned in this episode
Organizations: UPS
Books & works: Congrats! You've Been Promoted
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