The 3 Communication Mistakes Leaders Make That Kill Trust (And How to Fix Them)

About this episode

Chad Prevost discusses communication mistakes that erode trust in leadership and offers strategies for improvement.

In this podcast episode, Chad Prevost, executive coach and co-founder of Big Self School, delves into the fundamentals of building trust within organizational teams. Chad highlights common communication mistakes that erode trust, such as making vague requests, assuming commitment when it hasn't been clearly given, and handling feedback poorly. He explains the importance of clear, committed communication and outlines a six-element framework for making effective requests, including the necessity of naming the timeframe and conditions of satisfaction. Chad offers strategies for constructive feedback through the SBIA framework (Situation, Behavior, Impact, Ask), emphasizing the importance of daily conversations in trust-building. The episode underscores that effective communication and mutual accountability lead to better organizational outcomes and a healthier workplace environment. We do trainings all over. We'll bring a communication workshop in person or online. https://bigselfschool.com/trainings Don't just take it from us, hear what others are saying: https://bigselfschool.com/testimonials . Book a chemistry call. Learn more about what we do, how we might support you, and if…

People in this episode

Host: Chad Prevost

Topics covered

• communication
• trust building
• leadership
• feedback
• organizational outcomes

Keywords

• communication mistakes
• trust
• feedback
• organizational teams
• SBIA framework
• effective requests
• mutual accountability

Mentioned in this episode

Organizations: Big Self School

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