About this episode

Pippa and Phil discuss strategies for managing clients and keeping them satisfied in a work environment.

How do you deal with customers and clients at work? In this episode of Office English, Pippa and Phil talk about keeping customers happy. Find a transcript and subtitles at: https://www.bbc.co.uk/learningenglish/english/features/office-english/250602 Want to boost your speaking skills? Try Beating Speaking Anxiety, our series to help fight your fears of speaking English: https://www.bbc.co.uk/learningenglish/english/features/beating_speaking_anxiety Get our latest programmes. Subscribe to our free email newsletter https://www.bbc.co.uk/learningenglish/newsletters This programme was originally broadcast in June 2025.

More episodes of Learning English For Work

• Office English: Pitching · July 20, 2026 · 7 min
• Office English: Deadlines and logistics · July 6, 2026 · 9 min
• Office English: Help · June 29, 2026 · 9 min
• Office English: Feedback · June 22, 2026 · 11 min
• Office English: Cold calls · June 15, 2026 · 10 min

Explore listener stats, chart rankings, contacts and more on the Learning English For Work podcast page.