About this episode

This episode discusses the hidden costs of bad customer experiences and their impact on brands.

A bad customer experience doesn’t just create an inconvenience, it creates a cost. In this episode of Let’s Laugh About It, we unpack the real price brands pay when experience falls apart, and why it’s harder to measure than most teams think. From confusing websites and unmet expectations, to wrong items shipped and no response from support. We’ve seen the aftermath firsthand. If you’re a founder, operator, or CX leader, this is a conversation you need to hear. Watch now and rethink what a bad experience is actually costing your brand.

People in this episode

Host: Zoe Kahn

Guest: Rachel Greenawald

Topics covered

• customer experience
• business costs
• brand reputation
• CX leadership
• marketing strategies

Keywords

• customer experience
• business costs
• CX
• brand reputation
• marketing

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