176. Debriefing After Challenging Situations with Mary Graham & Becky Potter
About this episode
This episode discusses the importance of debriefing after challenging situations in libraries with insights from Mary Graham and Becky Potter.
Have you ever had an incident at your library and wondered how you could do more afterwards than just try to shake it off? On this show, Mary Graham, Service Delivery Manager, and Becky Potter, Library Experience Supervisor, with Calgary Public Library, talk about Debriefing After Challenging Situations. Timely and flexible debriefing can help staff deal with challenging situations. On this show, you'll hear why and how.
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