How the CEO of Smarsh Leads Her Global Workforce In a Complex Digital World

About this episode

Kim Crawford Goodman discusses her leadership journey and the role of AI in compliance and digital communication.

This episode is brought to you by Smarsh. AI is transforming how businesses communicate, and compliance can’t fall behind. Smarsh is helping global organizations build defensible, future-ready compliance programs powered by AI. To learn more, visit smarsh.com or download their 2026 AI Insights Report. Episode recap Kim Crawford Goodman, CEO of Smarsh, shares her journey from growing up in Chicago during the Civil Rights Movement to leading a global technology company focused on preserving and protecting truth in digital communications. She explains Smarsh’s role in helping highly regulated industries manage and analyze communications across channels using AI-powered tools, and highlights the company’s commitment to accountability, innovation, and customer focus. Kim also reflects on leadership lessons around balancing technology with human connection, navigating change with transparency, and building inclusive teams grounded in integrity. Bio: Kim Crawford Goodman is Chief Executive Officer of Smarsh. Under her leadership, Smarsh has strengthened its position as a global leader in AI-powered communications intelligence, helping highly regulated organizations manage risk…

People in this episode

Guest: Kim Crawford Goodman

Topics covered

• leadership
• AI
• digital communication
• compliance
• team building

Keywords

• Smarsh
• AI-powered tools
• global workforce
• accountability
• innovation
• customer focus
• inclusive teams
• integrity

Sponsors

Smarsh

Mentioned in this episode

Products: Smarsh

Books & works: 2026 AI Insights Report

Places: Chicago

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