Meet the Experts: Lori Walsh and Karen Wilson
About this episode
In this episode, host Melanie Lawson interviews Lori Walsh and Karen Wilson about the importance of peer relationships and data understanding in member services.
In this “Meet the Experts” HeartTalk, host Melanie Lawson, MS, sits down with MedAxiom’s Lori Walsh, MHSA, executive vice president of Member Services and Operations, and Karen Wilson, MHA, vice president of Member Services. Lori shares why the relationships she built as a member still matter and how MedAxiom was founded on the idea that if you can’t learn from your peers, where else can you learn? Karen discusses the “aha” moments that come from helping members better understand their data. Sometimes the best resource is someone who’s been there before.
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