About this episode

This episode discusses the importance of timely donor thank-yous and provides a three-step follow-up system to enhance donor retention.

Your event ended last night. Your donors are already forgetting. Not because they don't care, because life moves fast. And if you're not in front of them within 48 hours, you're losing donors you already earned. In this episode, you'll learn the exact three-step follow-up system that turns one-time bidders into long-term supporters. We break down why the 48-hour window is backed by donor psychology research, what a personal thank-you email must include to actually move people, and why a 30-second phone call to your top 25 donors is one of the highest-ROI activities in all of fundraising. What You'll Learn: • Why donor retention drops sharply when thank-yous are delayed past 48 hours. • The three elements every post-event thank-you email must include to feel personal, not generic. • How a 30-second phone call from your executive director can increase next-year giving. Timestamps: [00:00]: # "Introduction: The 48-Hour Window" [00:45]: # "Sponsor: CharityAuctions.com" [01:15]: # "Why Timing Is the #1 Retention Variable" [02:30]: # "Step 1: Send a Personal Thank-You Email Within 24 Hours" [04:00]: # "Step 2: Call Your Top 25 Donors Within 48 Hours" [05:30]: # "Step 3: Post a Public…

People in this episode

Host: Tom Kelly

Topics covered

• donor retention
• thank-you strategies
• fundraising
• donor psychology
• event follow-up

Keywords

• donor retention
• thank-you email
• fundraising strategies
• donor psychology
• 30-second phone call

Sponsors

CharityAuctions.com

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