EP 11:26 How AI is Evolving Customer Experience, Customer Satisfaction (CSI), and Owner Retention for Dealers
About this episode
This episode discusses how AI is transforming customer experience and retention in the automotive industry.
In this episode of the Millionaire Car Salesman Podcast, Sean V. Bradley sits down with Tasso Roumeliotis, CEO of Numa, to challenge one of the most accepted truths in automotive… and flip it on its head. "You are fundamentally in the retention business." - Tasso Roumeliotis Dealerships have relied on the same customer satisfaction metrics for decades. They check the scores, read the reports, and assume they understand their customers… but what if they don't? What if the way dealerships measure customer experience is not just outdated… but actually costing them revenue every single day? "The CSI score is effectively an autopsy report. And what we believe in the modern world is I need a heart rate monitor." - Tasso Roumeliotis This conversation dives into a major shift happening right now in automotive, one that's moving dealerships away from delayed feedback and into a world where customer experience can be seen, understood, and acted on in real time! Sean and Tasso explore what's really happening between the moment a customer interacts with your dealership and the moment you realize something went wrong… and why that gap is where the biggest opportunities are being lost. "Create…
People in this episode
Host: Sean V. Bradley
Guest: Tasso Roumeliotis
Mentioned in this episode
Organizations: Numa
More episodes of Millionaire Car Salesman Podcast
- EP 11:28 Former Disney Leader Reveals How Dealerships Can Create Unforgettable Car Buying Experiences and Lifelong Customers
- EP 11:27 Turn 1 Internet Lead Into 10 Deals: The Sales Strategy Top Salespeople Use
- EP 11:25 The Dark Secret Holding Back Dealers and Managers: Are You Guilty?
- EP 11:24 Instantly Double Your Car Sales: The Most Profitable Lead Source that Dealers Continue to Ignore
- EP 11:23 Turning Trials into Triumphs: Why There Are NO Excuses in Car Sales
- EP 11:22 The Bradley Era Expands: Women, Wins, and the Next Chapter in Automotive
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