"Fallen off a cliff": Australia's customer service decline 🛒 🤖

About this episode

The episode discusses the decline of customer service in Australia, focusing on self-checkouts, offshore call centres, and AI phone systems.

From self-checkouts to offshore call centres and AI phone systems,  James Willis and Money News listeners have their say on the state of service in Australia.  See omnystudio.com/listener for privacy information.

People in this episode

Host: James Willis

Topics covered

• customer service
• self-checkouts
• offshore call centres
• AI phone systems
• service decline

Keywords

• customer service
• Australia
• self-checkouts
• AI
• call centres
• service decline

Mentioned in this episode

Places: Australia

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