What Others Won't | Under Pressure
About this episode
The episode discusses the importance of commitment in freight logistics, featuring Nathan Lanhart's approach to reliability under pressure.
When freight stops moving, every shipper knows the ticking clock becomes a countdown to a service failure, a claim, or a lost customer relationship. For high-value, time-sensitive, and perishable goods, reliability isn’t a perk; it’s non-negotiable. This is the story of how one of Spot’s National Account Directors, Nathan Lanhart, who manages some of Spot’s most critical lanes for key accounts, defines "commitment" not by contracts, but by showing up when everyone else says no. Learn more at...
People in this episode
Guest: Nathan Lanhart
Topics covered
- freight
- logistics
- commitment
- customer service
- supply chain
Keywords
- freight
- service failure
- time-sensitive goods
- perishable goods
- customer relationship
Mentioned in this episode
Organizations: Spot
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