
About this episode
Erick and Rich discuss the transition from managed service provider to managed intelligence provider, featuring interviews with industry experts.
Coming to you live from Pax8 Beyond in Salt Lake City, Erick and Rich discuss the many ways Pax8 is trying to accelerate the path from managed service provider to managed intelligence provider, plus three things you can do to reduce recurring issues that consume resources, frustrate clients, and suppress profitability. Then they have two interviews for you, one with Rex Frank, Pax8’s VP of Academy, about making the journey from MSP to MIP and another with Elliott Hyman, CEO of Lyra Technology Group, about what being an MIP looks like in today’s market. And finally, one last thing: Proof that it’s possible the person flying you home from your next business trip isn’t a licensed pilot. Discussed in this episode: Pax8 Launches Managed Intelligence Solutions to Help Partners Monetize AI and Deliver Real Outcomes for Their Clients The Pax8 Managed Intelligence Provider Playbook ‘Like a movie script’: Former Air Canada pilot arrested after allegedly flying with fake licence: police Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly…
People in this episode
Hosts: Erick, Rich
Guests: Rex Frank, Elliott Hyman
Topics covered
- managed service provider
- managed intelligence provider
- Pax8
- AI solutions
- client profitability
- interviews
Keywords
- managed service provider
- managed intelligence provider
- Pax8
- AI
- client issues
- profitability
- interviews
Mentioned in this episode
Organizations: Pax8, Lyra Technology Group, Channel Mastered
Books & works: Pax8 Managed Intelligence Provider Playbook
Places: Salt Lake City
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