Ep. 47 | Perfection Is Not Scalable: Letting Things Break to Build Better Teams
About this episode
Kerri Davis interviews Marc Pollack about leadership and the realities of multifamily operations.
In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Marc Pollack, Managing Director at FirstService Residential, for a candid conversation about grit, leadership, and the human realities of multifamily operations. Listen in to hear Marc: Share how growing up as a lifelong apartment resident in Queens led him intentionally into property management—and how early career risks, asking for more responsibility, and learning “through fire” shaped his leadership style Break down what it means to bridge capital and community, translating income statements into lived experiences while balancing owner expectations, operational realities, and resident needs across affordable, workforce, and luxury housing Reflect on the grind of multifamily, the emotional toll on on-site teams, and why empathy, culture champions, accountability, and scalable—not perfect—processes are essential to building resilient teams and livable communities
More episodes of Multi-Family Grit
- Ep. 51 | Doing It Right vs. Doing It First: The Discipline Behind Affordable Housing Compliance
- Ep. 50 | The Worst Job on the Planet: Rethinking the Regional Role in Multifamily
- Ep. 49 | Operating Costs Up 40% and Counting: The Math Nobody Wants to Talk About
- Ep. 48 | From Falling Into Multifamily to Scaling 45,000 Units: The Power of People and Systems
- Ep. 46 | When Automation Knocks: Why Operational Excellence Is No Longer Optional
- Ep. 45 | From VHS Tapes to AI Workflows: Reimagining Affordable Housing Operations
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